AS2 Position Description

Axiom Technologies Australia is a Melbourne based entity with the history of providing Managed IT solutions to Small – Medium scale businesses across the country. Please visit our website for more information about what we do by visiting axiomtechnologies.com.au.

 

Job Description

Exciting opportunity in a growing multinational organisation.

Axiom Technologies has a vacancy for a Desktop Support Engineer with approximately 1-2 years experience providing onsite support for one of our valued clients. This role will provide onsite assistance to end users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal workstation performance.

 

IT Skills and Experience

Sound knowledge of:
  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Mobile devices
Awareness of:
  • Active Directory
  • Exchange
  • Apple OS

 

IT Qualifications

At least one of the following:
  • PC\Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in desktop area
  • Microsoft Office Specialist (MOS) Certification

 

English Language Ability
(English requirements are the same for all levels of Technician)

Dispatch Technicians:
  • Speaking – Basic
  • Writing – Basic
  • Reading – Good

 

Dedicated Technicians:
  • Speaking – Good
  • Writing – Good
  • Reading – Good

 

Key Competency – Customer Focus

Responds:
  • Meets customer service standards
  • Deals promptly with all customer enquiries/requests
  • Takes care when communicating to the customer checking information is understood and they have what they require
  • Remains calm and patient in the face of difficult situations
  • Selects appropriate information for customer and continually seeks to improve communication channels

 

Key Competency – Analytical Approach (Problem Solving)

Logical:
  • Anticipates problems and identifies issues correctly
  • Applies logic and  common sense when analysing problems
  • Identifies basic requirements
  • Breaks a problem down to get behind it and understand it more

 

Key Competency – Team Player

Contributes:
  • Identifies and takes into account impact on other areas of own decisions or requests from the team
  • Shares knowledge, experience and information which may be useful or of interest to others
  • Contributes ideas to the team and supports the ideas of others

 

Experience in similar role

1 – 2 Years

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