AS1 Position Description
Job Description
Exciting opportunity in a growing multinational organisation.
Axiom Technologies has a vacancy for a Desktop Support Engineer with approximately 0-1 years experience providing onsite support for one of our valued clients. This role will provide onsite assistance to end users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal workstation performance.
IT Skills and Experience
Basic knowledge of:
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
IT Qualifications
None required
English Language Ability
(English requirements are the same for all levels of Technician)
Dispatch Technicians:
- Speaking – Basic
- Writing – Basic
- Reading – Good
Dedicated Technicians:
- Speaking – Good
- Writing – Good
- Reading – Good
Key Competency – Customer Focus
Responds:
- Meets customer service standards
- Deals promptly with all customer enquiries/requests
- Takes care when communicating with the customer checking information is understood and they have what they require
- Remains calm and patient in the face of difficult situations
- Selects appropriate information for the customer and continually seeks to improve communication channels
Key Competency – Analytical Approach (Problem Solving)
Logical:
- Anticipates problems and identifies issues correctly
- Applies logic and common sense when analysing problems
- Identifies basic requirements
- Breaks a problem down to get behind it and understand it more
Key Competency – Team Player
Contributes:
- Identifies and takes into account impact on other areas of own decisions or requests from the team
- Shares knowledge, experience and information which may be useful or of interest to others
- Contributes ideas to the team and supports the ideas of others
Experience in a similar role
0 – 1 Year