L3 Onsite Support Engineer- Melbourne, VIC

Full Time
Melbourne, VIC
Posted 2 months ago

Simplify Your IT

Onsite Support Engineer

Axiom Technologies Australia based entity with the history of providing Managed IT solutions to medium to large scale enterprises, across APAC region. Please visit our website for more information about what we do at www.axiomtechnologies.com.au

Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates.

IT Skills and Experience

In-depth knowledge of:

  • 2-5 years windows desktop support experience in similar
  • Confident manner, customer focused attitude and strong communication skills
  • Strong problem solving skills
  • Excellent verbal and written communication skills
  • Experience in the Financial Services Industry is preferred
  • Previous experience with mass PC OS migration is preferred
  • A good understanding of various technologies including but not limited to TCPIP, Windows permission and management utilities
  • Comfortable working with users at all levels of seniority
  • Able to remain calm and demonstrate clear thinking under pressure

Role and Responsibilities

  • Receive and unpackage the hardware deliveries
  • Securely store all hardware deliveries
  • Removal of packaging and waste materials
  • Perform Asset Inventory Management in accordance with Client’s instructions, including the use of Client’s inventory systems and compliance with processes
  • Build and deploy desktops, monitors and peripherals
  • Communicate with end-users in accordance with Client’s instructions
  • Perform incident management to support newly migrated users on Windows 10 and Office 2016 in accordance with Client’s instructions, including the use of Client’s ticketing systems and processes
  • Contribute to Win10 knowledge base and support procedures
  • Adhere to existing migration approach and provide feedback and recommendations as appropriate
  • Prepare the hardware being replaced for decommissioning and disposal in accordance with Client’s instructions

Experience in a similar role

  • 3 – 5 Years
What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to apac-careers-au@axiomtechnologies.com

Job Features

Job CategoryTechnical

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