IT Desktop Support ( Excellent Excel required)- Casual/ AX_204_JP

Casual, Full Time
NSW
Posted 6 months ago

Simplify Your IT

IT Desktop Support

Axiom Technologies Australia is a Melbourne based entity with the history of providing Managed IT solutions to medium to large scale enterprises, across ANZ region. Please visit our website for more information about what we do at www.axiomtechnologies.com.au

We are looking for a capable resource to coordinate an EUC Project roll-out; tasks ranging from simple activities to more complex plans. This role will provide onsite assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

 

IT Skills and Experience


Windows OS (e.g. XP, Vista, Windows 7, 10)

Microsoft Office applications

PC/Laptop hardware

PC/Laptop peripherals, including printers

Mobile devices

Excellent Excel knowledge 


English Language Ability

Speaking – Excellent

Writing – Excellent

Reading – Good

 

Key Competency – Customer Focus


Meets customer service standards

Deals promptly with all customer inquiries/requests

Takes care when communicating with the customer checking information is understood and they have what they require

Remains calm and patient in the face of difficult situations

Selects appropriate information for the customer and continually seeks to improve communication channels

 

Key Competency – Analytical Approach (Problem Solving)


Logical:

Anticipates problems and identifies issues correctly

Applies logic and  common sense when analysing problems

Identifies basic requirements

Breaks a problem down to get behind it and understand it more

Ensuring project deadlines are met.

Developing project strategies.

 

Key Competency – Team Player


Contributes to:


Identifies and takes into account impact on other areas of own decisions or requests from the team

Shares knowledge, experience, and information which may be useful or of interest to others

Contributes ideas to the team and supports the ideas of others

Experience in a similar role


1 – 3 Year

Job Type


Full Time (Contract)

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