1. How does your service work?

At Axiom Technologies Managed IT Services we provide 24/7/365 network monitoring of all of your IT infrastructure. Our Help Desk is your first point of contact at Axiom Technologies for all of your day-to-day needs. We are also available 24x7x365 for Server/Network Infrastructure emergencies. Our Help Desk can provide technical support and basic consulting for minor IT matters. We also provide phone support where our customers can directly call us and ask for support. Customers can also e-mail us their queries seeking for support. Our Level 1 team handles your basic requirements and will escalate more complex issues to our level 2 & 3 teams. The level 2 & 3 teams can work with you remotely and, if required, they provide onsite support as well.

2. What is the support process?

Axiom Technologies will provide proactive support for all desktops, laptops, servers and network devices. As part of this service we provide 24x7x365 network monitoring services, patch management and installation for Windows servers and workstations, anti-virus definitions and anti-virus engine monitoring for supported anti-virus platforms, scheduled maintenance tasks and server reboots. Axiom Technologies also provides reactive support through our remote Help desk and on-site field technicians. Reactive support includes troubleshooting and resolving any incidents reported by your staff, as well as any new requests for Installs, Moves, Adds, Changes or Disposals of elements within your IT environment.

3. How much does the service cost?

We have different Managed IT Service Plans where customers can opt for as per their business requirement. Other methods includes Per incident support where customers are charged on time basis.

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